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Terms & Conditions
Terms & Conditions
Last updated: October 6, 2026
Welcome to ZELNA. By accessing or using our website, you agree to comply with these Terms & Conditions. Please read them carefully before using the website or placing an order.
1. Website Use
You agree to use this website only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the website or infringe the rights of others.
2. Products and Information
We make reasonable efforts to display product descriptions, images, colours, sizes, and prices accurately. However, colours may appear differently depending on your device or screen, and minor variations may occur.
3. Prices and Availability
Product prices and availability may change without prior notice. We reserve the right to correct pricing or listing errors and to limit quantities where necessary.
4. Orders
Placing an order constitutes a request to purchase the selected products. We reserve the right to accept, decline, or cancel an order where appropriate, including where there is an obvious pricing or product-information error, suspected fraud, or stock issue.
5. Payment
You agree to provide accurate payment and billing information. Orders are subject to successful payment authorisation through the payment method selected at checkout.
6. Shipping and Delivery
Delivery estimates are provided for guidance and may be affected by stock availability, payment verification, courier operations, weather, public holidays, or other circumstances outside our reasonable control.
7. Returns and Exchanges
Returns and exchanges are governed by our Return & Exchange Policy. Please review that policy before placing an order.
8. Intellectual Property
Unless otherwise stated, the website content, including text, graphics, logos, images, design elements, and branding, is owned by or licensed to ZELNA and may not be copied, reproduced, modified, or commercially used without permission.
9. User Accounts
If you create an account, you are responsible for maintaining accurate information and keeping your login credentials confidential. You should notify us if you believe your account has been accessed without authorisation.
Contact Us
ZELNA
21 Km Ferozpur Road Lahore, Pakistan
Phone: +92 42 111 647 428
Email: customersupport@koa.com.pk
